careers | international | help
Feb. 15th , 2007

Mel Foster CO-IA
This is the support page for Mel Foster Co IA only.
Unless you are with Mel Foster in the Quad Cities or have been directed by tech support do not download files on this page. This support page is for issues surrounding Mel Fosters use of Computer CMA Plus with either the Quad Cities, Muscatine, or Clinton MLS
Fast Track Files
Feb. 15 , 2007

Default files for Fast Track Setup

Download these default files to assist in the quick setup of adjustment values, feature sets, templates and report layout and order for CMA Plus. to see how to implement the fast track CMA watch the tutorial.

3 Steps to getting installed with the CMA Plus program

  1. Download and Install the new program to your computer or install the CD
  2. Download and install YOUR license unless you got a CD. The CD has your license already in it
  3. Download and OPEN the Mel Foster Fastrack File to set the defaults to get up and running quickly.

We suggest that your download and watch each tutorial below and/or come to the class scheduled by your broker on the above.

TUTORIALS- download file to hardrive. After download double click the file to watch tutorial) Note that these tutorials are also on your installation CD so you don't have to download. Some of the tutorial my be for different mls but the same mls provider)

 

Trial Program- This Trial Program will be activated upon receiving youruser license file.

This is the same file that is available from the CMA Plus Downloads Section.We will send you a CD that contains your license embedded in the program upon purchasing. But we can email you your license so you can get started right away.

  • Instructions for Downloading a file to your computer and how to install your license if sent by email.

Fast Track CMA FIle- Download this file and use as directed in the Fast Track tutorial or in following instruction sheet.

After reviewing instructions please download the following file to your computer.

Note these are estimates provided for by the Mel Foster Co in IA.

 

Note: If you are a Single Agent User of CMA Plus from a company other than Mel Foster IA DO NOT download these files. They will not be compatible with your program



 
Support Issues and Questions

2/15/07

Tech Support

Howard & Friends is excited about its relationship with Mel Foster Real Estate.

To assist Mel Foster users in resolving issues related to CMA Plus on your personal computer Howard & Friends has prepared some information to help in that process.

For Live Online Support click here.

  1. You will be directed to a member of our Live Online Support.
  2. Fill out the Information Box completely and we will take over your computer to resolve any issues you may have.
  3. Make sure to choose Connect when prompted and make sure to close any personal information you might have on your computer. We will see everything you see on the screen so we can assist you very quickly. You can end the session at any time. We cannot load anything to your computer without your permission

What is Tech Support?

Howard & Friends defines tech support as anything surrounding the functionality of the CMA Plus program on a Windows 2000/XP operating system. It does not include how to use the program in the agent's day to day business or perform a function in the program related to the practice of Real Estate.

If you have a legitimate issue with the program not functioning properly we will take care of you. If you have a problem because of a virus, incorrect settings, hardware malfunctions. operating system or other software conflicts (games your kids installed) we cannot help you for free. If it is a problem associated with the CMA Plus program not functioning properly then there is NO CHARGE ...otherwise there is a $39.95 charge to assist your technical support issues. Please make sure you are at your computer and it is turned on when you call.

Note that CMA Plus has a series of binary files that allow it to connect to our servers and download the latest version of the program. you must let CMA Plus connect and update the latest versions to insure the continued operation of your program.

YOU MUST allow CMA PLUS to connect on all ports. If you tell your anti virus, internet security, or firewall to block CMA Plus we cannot help you until you resolve that issue. You must allow the program to connect on all ports. If you are unsure what this entails please review the documentation on connectivity issues or contact your local tech support guru for an explanation.

This connectivity is much like Microsoft Windows automatic update or Norton's Live update. Howard & Friends DOES NOT collect any personal information whatsoever from your computer. NONE!!!!

If your computer cannot make an internet connection then you will need to resolve that issue prior to calling for support. Best way to tell if things are working is to connect to the internet and connect to MLS first.

If you can't connect to the internet then the problem definitely revolves around your system. If you can't download email anymore but you used to be able to once again you have a connectivity issue that is not the CMA program.

Common Questions

Connectivity Issues:

What does it mean to allow Norton Internet security to connect on all ports?.

  • To recieve updates you need to let CMA Plus Connect-ALWAYS

I don't understand why I have to pay for tech support.

  • You don't need to pay for support. Only issues that relate to training. If something is wrong with the program there is no charge for any support related item.

 

What is the Star Contact/Star Palm program doing on my CD?

  • We would like to encourage you to try our other products. This product will run in a trial mode for 30 days. We think that after trying it and our new product Agent's 1st Choice which is an update to Star Contact that if you are using Top Producer or something similar that you will see the advantages to Agents 1st Choice and want to make the switch.


I belong to Both the Quad Cities and either Clinton or the Muscatine MLS.

If you are a member we will provide you with an additonal license format for these mls's . If you are not a member they will not work

  • Rappatonni Tutorial
  • Flex MLS Tutorial

 

 


I want to use something other than Internet Explorer( I/E) as my default browser.

  • You must use Internet Explorer as the Browser. You can simply open up Internet Explorer when using CMA Plus

.

 

 

 

 
Home  |  Product  |  Showcase  |  Support  |  Development  |  Downloads  |  Solutions  |  Contacts
Copyright © Software development company. All rights reserved.